FINANCIAL CUSTOMER ASSOCIATE

Are you seeking a dynamic career that allows you to make a positive impact on others? We invite you to consider a role in our inclusive and supportive customer service team, based in the vibrant city of Covington, KY. This position offers a hybrid work environment, requiring both remote and in-office participation. Applicants should consider their commute to our Covington office before applying. Our Promise to You
Embark on an enriching career journey with us! Our comprehensive Career Development program is designed to propel your professional growth, offering a myriad of benefits and learning opportunities that can significantly enhance both your personal and professional life. Highlights of our benefits package include Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, competitive 401(K) with employer match, comprehensive Health, Dental, and Vision Insurance, Disability Insurance, generous Paid Time Off, Commuter Benefits, Backup Dependent Care, and much more. Your Role
In your role as a Customer Service Associate, you will play a crucial part in empowering our customers to achieve their financial goals with confidence. Whether they need assistance with account inquiries, fund transfers, or navigating our resources, your support will guide them towards making informed financial decisions. We are committed to your professional development, providing extensive training and opportunities to enhance your skills and career advancement within our organization. This role is an excellent fit for individuals interested in positions such as Entry Level Customer Service, Contact Center Representative, Customer Support Representative, and more. Your Journey
Begin your journey with a cohort of fellow associates, receiving top-tier training to evolve into a proficient Financial Customer Associate.
Progress through various stages of customer support, including sophisticated call handling and digital communication channels.
Benefit from dedicated career coaching, team activities, wellness support, and the possibility to acquire FINRA Series 7 and 63 licenses, depending on your career aspirations. What We Offer
Onboarding & Experiential Learning: A robust training program complemented by enrichment activities designed to invest in your growth.
Rewards & Recognition: Celebrate your milestones and achievements throughout your journey.
Career Coaching: Personalized guidance to explore career paths that align with your interests and strengths.
What You Bring
Excellent communication skills and the ability to build rapport with a diverse customer base.
Empathy, adaptability, and a commitment to providing exceptional customer service.
Ability to work in various environments, manage different tasks, and a willingness to embrace new challenges.
Self-motivation, strong teamwork skills, and a positive attitude.
Proficiency in typing (40 words per minute) and a good grasp of English grammar. The Impact You Make
Demonstrating a genuine passion for helping others.
A commitment to continuous learning and applying new knowledge to benefit our customers and your career growth.
Delivering outstanding service across all communication channels.
Schedule
Work hours are Monday to Friday, with training from 8:30 AM to 5:00 PM EST. Post-training, candidates must be available for 8-hour shifts between 12:00 noon and 8:30 PM EST. About Us
We are a leading financial services provider dedicated to the financial well-being of our clients. We offer a diverse range of services, from investment management to benefits delivery for companies and organizations. Our inclusive culture and flexible working model, known as "Dynamic Working," allow our team members to thrive both professionally and personally. Join Our Inclusive Community
We're proud to be an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all walks of life and offer accommodations to ensure everyone can participate fully in our recruitment process. Embark on a fulfilling career journey where you can make a real difference. Discover your potential with us and build the career you've always wanted.
Employment Type: Full-Time
Salary: $ 39,000.00 Per Year