Foreign Exchange - Client Service Analyst

at JPMorgan Chase in Newark, Delaware, United States

The Delaware team will provide comprehensive operational services to the Corporate Investment Bank’s business across the Globe, for Foreign Exchange (FX) and Foreign Exchange Options ( FXO ) trading products. The department is very fast moving, with ever increasing volumes, there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion.

Job Summary:

As a Foreign Exchange team member you will be responsible for liaising with our clients, front office, settlements and multiple other internal teams. This position include performing key controls as well as providing the best quality client service to our clients and business partners.

Job Responsibilities:

+ Day to day responsibilities involve confirming deals, and settlement instructions with clients within the deadlines.

+ Ensuring that all new transactions are economically affirmed in a timely manner, specifically using Foreign Exchange (FX) industry standard applications.

+ Working with internal partner to ensure legal confirmations are returned to the bank in a timely manner.

+ Promoting automated solutions to clients, demonstrating and supporting these platforms.

+ Identifying issues and investigating root cause, escalating within an appropriate time frame.

+ Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients.

+ Initiating and participating in process improvement initiatives.

Required qualifications, capabilities, and skills:

+ Foreign Exchange (FX) and Foreign Exchange Options ( FXO ) experience is desirable, although not essential

+ Experience in an operational / financial services / customer services environment.

+ Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team in a fast paced environment.

+ Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.

+ A good working knowledge of the Global Transfer Policy would be an advantage.

+ Well-developed problem solving skills, results-orientated driven.

+ Capacity to think laterally and understand the big picture.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans