General Manager

About Knudtsen Knudtsen Foothills Lincoln Mazda is seeking a General Manager to join the Knudtsen family. Knudtsen is a family-owned and operated company thatprovides the Spokane and Post Falls communities with new and used cars, full-service body shops and service departments,as well asgenuine Mazda and Lincoln Parts. At Knudtsen,we strive tobe a team and truly value our relationships with each other, our customers, and the community. Additionally, we have some great benefits:

• Paid health insurance - medical, dental, vision – for employees and dependents
• Life insurance plans
• Paid holidays
• Sick pay
• Paid vacation
• Employee purchase discounts
• 401(K) Retirement Savings Plan (4% Employer Match!)
• Training and education assistance

Summary of Position The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the President and Executive Manager. The GM will fulfill responsibilities by using sound business management practices and plan, motivate, and coordinate the activities of the dealership management team. Responsibilities The General Manager is responsible for preserving the dealership’s purpose and vision, achieving the mission statement and ensuring adherence to the corporate values of relationship, excellence, passion, legacy and transparency. The General Manager is responsible for making sure the dealership maintains sales effectiveness, customer satisfaction, customer retention, and profitability within the confines of the vision, mission and corporate values statements.

• Provide enthusiastic leadership to help shape employees’ attitudes and morale.
• Work with the Dealer to hire, train, and motivate all dealership department managers.
• Direct and monitor all dealership management and supervisory personnel and complete formal performance reviews for direct reports at regularly scheduled intervals.
• Terminate or recommend termination of employees who do not demonstrate corporate values when interacting with other employees or customers and who display behavior unbecoming to the dealership outside in the community, including on social media.
• Resolve and refer employee relations issues to the dealership HR department.
• Review and recommend all requests for compensation changes to the Dealer.
• Recommend training for employees that are appropriate for the dealership’s value of excellence to Dealer.
• Attend training as requested by Knudtsen Foothills Lincoln Mazda or the manufacturer and capitalize on personal development opportunities.
• Work with the Dealer to plan dealership operations, including budget and forecast, for the coming year and submit to the dealer for approval.
• Meet with each direct report to develop monthly and annual goals, forecasts, and objectives for revenue, expenses, and profitability, and to review actual performance to KPIs.
• Meet with the Dealer and Office Manager at least monthly to review departmental forecasts for consistency with the annual forecast.
• Monitor the Executive Dashboard in Tekion Analytics and works with the Dealer to recommend improved courses of action as necessary.
• Provide the Dealer with accurate weekly reports on the financial condition of the dealership.
• Certify all schedules as clean prior to month end.
• Ensure the financial statement is complete and accurate in enough time to submit a financial statement to the factory before the 5th business day of the month.
• Maintain good working relationships with lenders and factory personnel.
• Manage dealership participation and reward in manufacturer programs, such as SFE, EBE, PASE, etc.
• Assist in creating dealership and departmental policies and procedures, communicating them to dealership associates, and ensuring that they are understood and followed.
• Develop merchandising strategies and assist in creating effective, cost-efficient advertising programs for all gross-generating departments.
• Manage the dealership’s reputation and work immediately to rectify customer relations issues reported to the dealership directly, third-party reviews, surveys, etc. that department managers aren’t able to rectify.
• Participate in generating and developing leads for the dealership.
• Delegate responsibility to department managers.
• Preside over meetings as appropriate.
• Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for the direct supervision of the Office Manager, General Sales Managers, Service Manager, and Parts Manager. Assist with the supervision of Sales Managers, Finance Managers, the Business Development Center in both Sales and Service, Used Car Manager, Inventory Managers and the Lot Supervisor. Qualifications

• A team player focused on providing ethical, exemplary customer service and leadership for employees.
• Self-motivated with the ability to set and achieve targeted goals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists with common sense. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• A Bachelor’s degree from an accredited, four-year college or university, plus one-year additional related training (such as Certificate of completion from National Automobile Dealers Association Dealer Candidate Academy or General Manager Academy plus final course of Dealer Candidate Academy) and two to four years of experience as a General Sales Manager or Fixed Operations Manager.
• Excellent written and oral communication skills – including the ability to interpret and create a variety of instructions in written, oral, diagram, or schedule form.Capability to perform basic math computations and understanding of various mathematical principles, including statistics, percentages, and algebra.
• Working knowledge of computers, basic software, and Internet, and ability to learn database management and customer relationship software.Has familiarity with all federal, state, and local laws which govern retail automobile sales and service, as well as a thorough knowledgeof equity, values, and depreciation and can explain them to the customer.
• Must be able to get in and out of vehicles with ease. Can lift and carry up to 50 pounds.
• Have a valid driver's license.
• Pass a motor vehicle report and possess a safe driving record.
• Pass a criminal background check, credit check, and drug test. Also, subject to random drug testing at the company's request.

PHYSICAL DEMANDS and WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The General Manager may be required to stand for long periods of time, sit for long periods of time, walk with customers and team members, lift and/or carry up to 50 pounds, balance, stoop, kneel and crouch. While performing the duties of this job, the employee is regularly required to talk, listen and hear. The employee is frequently required to use hands to finger, handle, feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment for the General Manager varies, but often is an office setting and working in a car showroom. The General Manager will be required to walk the dealership property and may encounter inclement weather. The GM may also enter the service areas and be exposed to dangerous work environments and loud noises. The noise level in the work environment is usually moderate to loud. Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.