General Manager - Support Services

General Manager 2 - Support Services Palo Alto, CA Must be a US Citizen or Green Card holder. The client is seeking a General Manager 2 - Support Services for Stanford Healthcare & Childrens in Palo Alto, CA. Additionally, this position will have oversight of the Stanford Healthcare Tri-Valley location in Pleasanton, CA. Bring your experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare. Key Responsibilities: Harboring and strengthening lasting professional relationships with key client stakeholders
Conducting patient rounding with nurses
Identifying and implementing process improvement initiatives
Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
Integrating fully within our client's organization by becoming a trusted advisor with a customer service focus
Ensuring patient happiness
Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
Completing required departmental reporting, including financial reports and analysis
Building a positive environment, while developing and motivating the team
Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility. Do you have: Recent experience handling patient transport, PEMS, and SRC program in a hospital.
Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
Strong client/employee relationship-building skills
Handle direct reports in multiple locations on the campus.
Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
Strong management skills for directing daily operations.
Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency. Responsibilities: Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account. Qualifications: Basic Education Requirement - Bachelor's Degree or equivalent experience.
Basic Management Experience - 5 years
Basic Functional Experience - 5 years Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions): 1. Do you have a Bachelor's Degree or equivalent experience 2. Do you have 5 years of Management Experience. 3. Do you have 5 years of Functional experience. 4. Do you have experience managing Patient Transportation, Patient Equipment 5. Do you have management Solutions (PEMS), and Service Response Center (SRC) and/or EVS experience in healthcare. 6. Do you have experience handling patient transport, PEMS, and SRC program in a hospital. 7. Do you have experience in program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency. 8. Do you have experience in handling direct reports in multiple locations on the campus. 9. Do you have Strong management skills for directing daily operations. - NICE TO HAVE 10. Do you have Strong client/employee relationship-building skills - NICE TO HAVE 11. Must be a US Citizen or Green Card holder.
Employment Type: Full-Time
Salary: $ 70,000.00 110,000.00 Per Year