Global Customer Success and Engagement Leader

icon building Company : Amazon.Com Services Llc
icon briefcase Job Type : Full Time
icon geo-alt Washington Dc

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Job Description - Global Customer Success and Engagement Leader

Global Customer Success and Engagement Leader Location Washington, DC :
  • Bachelor's Degree
  • 7+ years of team management experience
  • Experience using data and metrics to drive strategy and improvements
  • Experience driving direction and alignment with cross-functional teams
  • Experience owning strategy, end to end delivery, and communicating results to senior leadership
  • 7+ years of professional non-internship marketing experience
    • Are you someone who cares about customer experience and wants to be involved in delivering innovative strategies that focus on underrepresented communities and customers globally? If so, we're looking for you! The Amazon Inclusive eXperiences and Technology (IXT) Organization is looking for an IXT Customer Communities Leader to join the Inclusive Communities & Customer Team. You will lead a team focused on partnering with our customers in support of their organizational Inclusion journey, while enhancing customer experience and contributing to customer success for underrepresented communities by developing mechanisms, insights, experiences and systems to accelerate customer innovation by showcasing Amazon's stories, learnings and best practices of how investment in culture can fuel innovation. In this role you will lead a team that will be focused on the inclusive customer experience across Amazon business lines. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives and adhere to business plans towards shared objectives in the inclusive customer experience space. You will be responsible for key workstreams included strategy development and implementation, monthly business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You will have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. We are open to hiring candidates to work out of one of the following locations: US, UK, South Africa, Singapore Key job responsibilities As the IXT Customer Communities Leader, your key responsibilities will include:
    • Defining and implementing the strategy for the IXT Customer Communities team
    • Establishing Measures of Success in the Customer Communities Space
    • Partnering across the IXT organization to deliver strategic Inclusion Customer Use Cases
    • Develop a strategy around delivering scalable customer best practices that can be deployed by teams across Amazon
    • Delivering global cultural customer insights in partnership with the Amazon IXT Communities team
    • Building a community of practice harnessing current Pan-Amazon teams driving this work to focus on an aligned customer roadmap
    • Collaborating across Amazon business lines to curate inclusive experiences that touch customers
    We are open to hiring candidates to work out of one of the following locations: Washington Dc, DC, USA
    • Experience implementing repeatable processes and driving automation or standardization
    • Project/Program Management Experience
    • Experience in partnering with B2B Customers
    • Experience in Process improvement
    • Communications Experience
    • Experience partnering with external agencies
    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
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