Guest Service Agent - Front Desk - Hiring Now

We are looking for a remarkable Guest Service Agent - Front Desk to join our amazing team at Park Place Hospitality LLC - Hilton Garden Inn Milwaukee in Milwaukee, WI.
Growing your career as a Full Time Guest Service Agent - Front Desk is an incredible opportunity to develop exceptional skills.
If you are strong in planning, problem-solving and have the right drive for the job, then apply for the position of Guest Service Agent - Front Desk at Park Place Hospitality LLC - Hilton Garden Inn Milwaukee today!

A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will you be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

We are looking for a guest service agent who focuses on our guest satisfaction, has the ability to work and learn all aspects of the front desk to include night audit. Are you a detail-oriented person, who can follow instruction, can handle the occasional tough situation with a guest, and has the flexibility in their schedule to work any shift needed.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Benefits of working as a Guest Service Agent - Front Desk in Milwaukee, WI:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package