Guest Services Technical Support Temporary Associate

Guest Services Technical Support Temporary Associate Location Egg Harbor Township, NJ :

Job Snapshot Employee Type: Seasonal/Temp Location: Egg Harbor Township, NJ Job Type: Information Technology Admin - Clerical Customer Service Experience: Not Specified Date Posted: 4/30/2024

About Us

Spencer's is the mall destination for entertainment, excitement and fun. For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.

Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights. In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

The Guest Services Technical Support Temporary Associate will communicate through phone, email and live chat with our guests, other team members, store associates and internal partners to provide prompt, accurate and courteous support. This position will be responsible for documenting and reporting trends as well as processing and shipping necessary parts to our guests.

• Receives and logs support calls. Works with guests to identify the level to the problem and initiates the case resolution workflow
• May perform problem determination to identify and isolate failure point to determine troubleshooting options and/or needed parts to resolve
• Works with other partnering departments to ensure that needed enhancements and defect corrections work properly and meet guest requirements
• Assists our store associates; all field team member with ISE setup and Animatronic troubleshooting
• Resolves Animatronic and ISE support questions, issues, and failures
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage and provide support to other associates
• Technical or Mechanical experience with products preferred