HR Service Delivery Specialist

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

We have an exciting opportunity for an HR Service Delivery Specialist to join our team! In this role, you will be responsible for the delivery of HR services through efficient, scalable, and high-quality operational systems and processes. Reporting to the HR Service Delivery Manager, you will be on the frontline providing support to employees in the areas of benefits, payroll, onboarding, and general HR inquiries.

As HR Service Delivery Specialist your duties and responsibilities will include:

• Serve as a central point of contact for employees and leaders for HR related inquiries via ServiceNow Case Management System
• Provide superior customer service when responding to employee questions regarding payroll, company policies, benefits and general HR inquiries across the company
• I-9 documentation and processing
• New Hire Onboarding
• Facilitate off-boarding activities including termination documentation, final paychecks, and separation information
• Process various forms related to documenting Human Resources activities
• Maintain employee personnel files
• Run various employee reports as needed
• Participate in and on HR Service Delivery projects
• Identify ways to drive efficiency and improve customer service; design, implement and execute process improvements that improve the employee experience

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Human Resources Management Preferred or Business disciplines, or equivalent experience
• 3+ years of human resources experience with exposure to multiple HR disciplines
• Experience in Success Factors, SAP or other HR systems
• Passion for delivering a superior employee experience
• Ability to work in a fast-paced environment, adapt to changes quickly and build effective relationships across the organization
• Excellent communication and collaboration skills, both oral and written and the ability to communicate well with employees at all levels

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion   are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

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