Human services area manager

Full job description

Description

Children and Family Services within the Human Services Public Health (HSPH) is seeking a Human Services Area Manager to provide strategic direction and broad administrative support. Children and Family Services includes Hennepin County’s child protection programs, several child welfare services, foster care, adoption, and childcare licensing. This position is responsible for serving as Hennepin County’s leadership participation in fast-paced state and national initiatives to transform child protection, while also creating department strategic initiatives, supporting the implementation of program enhancements, and operationalizing practice shifts in Children and Family Services programs.


This position will represent the priorities and experiences of Hennepin County Children and Family Services service design work within and especially beyond the county structure. This will require savvy policy and program sense in this field, the ability to form crucial relationships across systems and in the community, and the expertise to be a leading partner in broader child welfare initiatives. The position will be aware of leveraging resource opportunities that align with the strategic direction of Children and Family Services and its interface with the HSPH department. They will have internal responsibility with managers to ensure that program enhancement strategies are on successful implementation and operational paths.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:
This position is hybrid and will be performed both on-site at 525 Portland Ave S, Minneapolis, MN 55415 and remote as job duties require. Work hours are primarily days, Monday through Friday from 8 a.m. - 4:30 p.m. Occasional weekend, evening, or holiday hours may be required. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.


New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:
This is a full-time, benefit earning position.

This position is internally classified as a Human Services and Public Health Area Manager.
Click here to view the job classification specification.

In this position you will:

• Work closely with the Director and Senior Department Administrator as part of a leadership team with a shared commitment to eliminating racial disparities in child protection, improving child safety and wellbeing through strengthening families, and looking to data and best practices to support family experiences and staff learning.
• Lead and maintain Children and Family Services engagement in child welfare system projects and innovations as part of leadership participation in the community, regional, state, and national initiatives to transform child protection.
• Support Children and Family Services strategic priorities by delivering ongoing expertise, leadership, and direction needed for strategic change within Children and Family Services.
• Direct the implementation of program enhancements using strong planning and change management skills.
• Supervise, coach, and mentor staff who provide administrative support to service model improvements.
• As part of the leadership team, manage the budget and allocate resources to ensure fiscally responsible and effective use of resources in Children and Family Services.

Need to have:

• One of the following:
  • Eight years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.
  • Bachelor's degree in behavioral/social science, business administration, nursing, public administration, public health, or related field, and four years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.
  • Master's degree or higher in one of the above fields and three years or more of supervisory experience in an area related to the position, at least one year at the program level or equivalent.

Nice to have:

• Experience:
  • Demonstrating political acumen; coaching and leading strategic discussions, supporting staff to do the same, and successfully leading large-scale and scope initiatives to meet the organizational needs.
  • Supervising professional staff.
  • Overseeing a complex organization with multiple levels of leadership.
  • Establishing and maintaining collaborative working relationships with diverse stakeholders, including community and advocacy groups, union, executive leadership, local, state, and federal elected officials.
  • Creating and building a learning environment that promotes a positive employee experience and emphasizes continuous improvement.
• Knowledge of:
  • Organizational change, development, planning, implementation, and program evaluation/performance management.
  • How to work within a team, organization, or community to reduce disparities.
• Ability to:
  • Develop, implement, and monitor the strategies within a project work plan and update strategies to accommodate changing priorities.
  • Develop initiatives and promote discussion and organizational growth around diversity and inclusion and culturally appropriate services.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.



About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.


Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).


Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.


Your future. Made here.


This posting may be used to fill current and future vacancies.


This position may have access to systems or other documentation that contains HIPAA data.


Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a driver's license check, drug test and/or background check.



If you have any questions, please contact:

Jeffrey Smith-Sharp

Why work here?


Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.


Employee Benefits Summary


Visit our benefits page to learn more: bridge.hennepin.us/eligibility.


If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .