Information Receptionist

Summary This position is located in the Office of Support Services, at the Phoenix Indian Medical Center ( PIMC ), in Phoenix, AZ. The primary purpose of this position is to serve as the patient and visitor welcome and information desk. Incumbent in this position will report to the Chief of Support Services. Responsibilities Operates the Welcome Desk at various locations throughout the facility, welcoming patients and visitors with the highest quality customer service. Keeps family members informed of the patient’s location, the patient process and waiting times. Recognizes and exercises patience when providing information to elderly patients, patients with disabilities, and individuals that may need further assistance. Provides referral services to appropriate clinics, transportation and burial service arrangements, or other services available in the community for PIMC patients. Develops and maintains a reliable working relationship/liaison with community resources to be responsive to patient and community needs. Contributes to the PIMC newsletter with information and news to be uploaded onto the intranet website on a regular basis. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. MINIMUM QUALIFICATIONS , GS-0304-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Operating a Welcome Desk at various locations throughout a facility; greeting and welcoming patients and visitors; answering and directing calls in accordance with privacy and confidentiality policies; providing information related to benefits, privileges, obligations and right of patients; providing information to family members relating to patient location, patient care processes and potential waiting times; working with elderly patients who have difficulties with communication, physical disabilities, and/or patients who have stress that may impact communication; clearing miscommunication between parties; providing referral services to appropriate clinics, transportation, and burial arrangements and other related medical services needed; identifying individuals who require behavioral health services and refer to Social Services or Behavioral Health Departments. OR 4 years of education above high school level that was obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must submit Transcripts) OR Combination of education and experience that when combined fully meet the minimum qualifications for this position. (Must submit Transcripts) Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan ( ESEP ). You must meet all qualification requirements by the closing date of the announcement. Education This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit Additional Information Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment and/or Relocation Incentives may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive. This position no has promotion potential.