Inside Sales/Customer Service

Position: Inside Sales/Customer Service

Core Responsibilities:

• Generates revenue by soliciting new customers.
• Works closely with Customer Service, Sales, and R&D to identify new customers.
• Build strong customer relationships and rapport.

Essential Duties:

• Generates revenue by soliciting and obtaining orders, understanding, and interpreting technical requirements, providing technical information, and developing accounts.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotes.
• Grow existing accounts by reviewing prior customer buying history and recommending new product items.
• Develop and maintain knowledge base of evolving product and service offerings.
• Troubleshoot and resolve customer product issues and/or concerns.
• Monitor and process web orders, fax orders, etc.
• Prepare and send prospect customer samples, follow up with prospect and close.

Qualifications:

• Bachelor's degree (B. A.) from four-year college or university in marketing, business, or other relevant field. A four-year college degree may be waived as a requirement if there is sufficient experience.
• Prior experience in transportation, distribution, or warehousing a major plus.
• Well-versed in Microsoft Office 365 as well as CRM knowledge and experience.
• Strong project management, organizational and time management skills.
• Critical thinker and a problem solver.
• Ability to adjust and set priorities to meet deadlines.
• Strong written and verbal communication skills, including presentation skills.
• Self-motivated with ability to drive projects, but also team-chemistry oriented.

Job Benefits:

• Opportunity to join a rapidly growing company with innovative, industry-leading products.
• Expansive product catalog to meet diverse customer needs.
• Family-owned business with a strong culture and growth potential.
• Competitive salary, benefits, and SEP retirement plan for profit sharing.
• Opportunity to significantly impact the team and drive change in a unique business sector.

Physical Requirements:

• Ability to work in various environments, including outdoors.
• Capable of lifting up to 45 lbs and installing products, requiring physical activities like bending and kneeling.