IT Technician

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.

But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.

Testing Required:

Hybrid Role: Must be able to come on-site periodically and reside a commutable distance from the assigned work location.

Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.

Job Summary

The IT Technician works under general supervision in accordance with detailed policies, procedures or specific instructions. The IT Technician will be assigned to work in one of many IT organizations. As a team member, the IT Technician performs a variety of routine to moderately complex tasks to support the stable operation of various in- house IT environments. Diagnoses, resolves and documents IT problems in a timely fashion. Assists in implementing changes to IT systems/networks. Shares technical knowledge within the group. Demonstrated ability to use time effectively.

Key Accountabilities

• Under general supervision, performs routine/moderately complex tasks related to the support of internal/external clients and/or various IT technical functions as assigned.
• Assists in the identification, analysis, resolution and implementation of solutions that assist clients in performing critical business functions.
• Utilizes appropriate tools in order to monitor, install or repair a variety of IT-related equipment.
• Provides planning and time estimates for work assignments.
• May be required to participate in the writing of reports, documentation and technical proposals.
• Works as a team member and utilizes team building skills when working with teams.
• May assist with formal or informal presentations.
• May assist with the development of training and information materials.
• May aid in establishing benchmarks related to performance metrics.
• Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology. May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.

Minimum Education & Experience Requirements

• Education and experience requirements can be satisfied through one of the following options:
  • High School Diploma or GED and knowledge and capabilities typically acquired through at least 2 years of Information Technology related experience
  • Associate degree or industry-recognized certificate (i.e the completion of a core group of courses designated by the institution) in an information technology related discipline (other non0Information Technology degrees will be considered) and the knowledge and capabilities typically acquired through at least 1 year of Information Technology related experience
  • Bachelor's degree in an information technology-related discipline (other non-Information Technology degrees will be considered)

Other Qualifications

Preferred

• Degree in an Information Technology related field.

• Experience with ISO 9001:2015 compliance.

• Experience with Quality Management Systems

Other Requirements

• Communicates effectively both orally and in writing with individuals at all levels of the Corporation.
• Solid customer support skills and telephone skills.
• Strong analytical, organizational and problem solving skills.
• Must have the ability to recommend and participate in solution implementation in area of responsibility.
• Understanding of IT industry e.g emerging technologies, industry standards, support services, architectures, systems design, and systems integration and demonstrated knowledge of area of responsibility and accepted IT processes.
• Ability to follow defined processes and procedures.
• Ability to work in a team, project and/or matrixed structure, supporting multiple clients and multiple assignments.
• May be required to perform shift work alone/with limited supervision including weekends and holidays.
• Valid driver's license and available transportation.

Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.