Laundry Customer Experience Manager

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at .

Job Summary

This position exists to further develop, cultivate and manage the needs of existing business relationships in local acute and outpatient facilities for the Greater Area of Houston, Texas. The Manager Customer Experience works meticulously with all assigned accounts to ensure a high degree of customer satisfaction with all Memorial Hermann Linen Services and ensure that the customer maintains proper linen management, linen usage, and inventory control. The following essential duties and responsibilities demand a high-level of personal accountability, as the Manager Customer Experience expected to exercise independent judgment and discretion to get the highest customer results and to set his/her own day-to-day schedule to accomplish those results.

Key Responsibilities:

• Works closely with all assigned customers to ensure a high degree of customer satisfaction with all Memorial Hermann Laundry Services and ensure that the customer maintains proper linen management, linen usage, and inventory control.
• Communicate information to customers about issues relating to linen orders, linen outages, product or service issues, and service issues related to drivers.
• Support our reusable surgical linen program through communication, education, training, proper ordering and stocking. Monitor surgical linen pack orders on the unit, and work with units on consistent and accurate ordering.
• Visit all customers at specified intervals (weekly, every other week, monthly, etc.)
• Assure customer satisfaction with all aspects of Memorial Hermann Laundry service. This includes if applicable general linen rental, sterile surgical packs, linen management services, etc.
• Seek out opportunities within current customers by adding or increasing value added services.
• Perform any and all additional duties as assigned

Preferred Qualifications:

• Associate degree and one to two years related experience and/or training; or equivalent combination of education and experience. 
• Previous experience in a hospital or healthcare related organization preferred.
• Good working knowledge of how hospitals are set up and function.
• Good communication skills-both oral and written.
• Professional, outgoing, assertive, team player, leadership/supervisory skills, problem solving skills, basic math/financial abilities.
• Ability to calculate figures and amounts using concenpts of basic algebra and geometry. 
• Ability to work independently, with personal accountability, to deliver results.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Crothall maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Crothall   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1291067

Crothall Healthcare  

TANEISHA JANEA HAMILTON  

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