Manager Customer Service - Fast Hire

We are looking for a confident Manager Customer Service to join our dynamic team at Jet Aviation in Teterboro, NJ.
Growing your career as a Full Time Manager Customer Service is a terrific opportunity to develop useful skills.
If you are strong in critical thinking, persuasion and have the right drive for the job, then apply for the position of Manager Customer Service at Jet Aviation today!

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary:
The manager of customer service is responsible for coordinating the daily activities of the customer
service department and the supervision of the customer service personnel. This position is responsible
for ensuring that we maintain the highest customer service standards, observe all operating procedures,
and deliver safe and efficient service to customers, vendors, and visitors. This individual carries out
managerial responsibilities in accordance with the organization's policies and procedures and applicable
laws

 

Minimum Requirements:
— High School Diploma/GED or equivalent
— 10+ years of work experience
— Must be available to work flexible shifts, including nights, weekends, and holidays
— Displays a professional, detail-oriented, and proactive approach
— Proficient understanding of troubleshooting and leadership skills
— Ability to demonstrate knowledge in Microsoft Office
— Ability to manage multiple projects and diverse team members simultaneously
— Eager to provide excellent customer service
— Must obtain an Airport ID Badge within 30 days of employment

 

Main Responsibilities:
— Manages and maintains adherence to the standards of excellence for courteous customer
service, grooming and dress code
— Manages and directs on a daily basis the supervisors, leads, and service representatives, as
well as any other related positions
— Enhance and reinforce training programs to ensure that the department maintains a high and
continuing level of customer service
— Ensures friendly and efficient and hospitable service to our customers and adherence to all
customer service, and ground support operating procedures
— Establishes schedules and assigns individual duties to the supervisors, leads, and senior
personnel and any other related positions as required and assigns individual duties to the
supervisors, leads, and senior personnel as required
— In partnership with the human resources department, interviews applicants for all open positions
within the customer service department
— In partnership with the human resources department, this position will have an active role in the
hiring, dismissal, discipline, training, retraining, evaluation process, and counseling customer
service employees
— In partnership with the director of FBO services and the human resources department, enhances
and reinforces training programs to ensure that the department maintains a high and continuing
level of customer service at all times
— Prepares the necessary materials used in evaluating and assessing the performance of all
personnel within the customer service department
— Responsible for the daily review of cash and credit card transactions and ensures that daily
checks and balances have been completed satisfactorily and reports to the director of the FBO
any discrepancies
— Communicates changes or additions to company or departmental policies to the staff
— Assumes additional responsibilities in the absence of the FBO Supervisor and delegates
responsibilities to qualified personnel
— Motivate and encourage the supervisors, leads, senior, and all employees within the department
to provide the highest service levels. Assists also in improving ways of open communication with
employees to reduce employee relations issues
— Responsible for the performance of all the employees within the customer service department
according to their job descriptions. The manager must be familiar with all the departments’ job
descriptions
— Responsible for maintaining and updating commissionable hotels in the online booking tool
— Other duties may be assigned

Desired Characteristics:
— Work experience in the aviation industry or a related field (e.g. hospitality) would be an
advantage
— Ability to work calmly and effectively under pressure
— Possesses cultural awareness and required sensitivity
— Excellent communications and people skills
— Strong initiative and self-direction
— Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment,
Transparency)

 

Physical Demands / Work Environment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel,
reach with hands, and talk or hear. The employee frequently is required to stand, walk, or sit. The
employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must
regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally
lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer
areas. The noise level in the work environment is usually moderate with occasional high volume when
aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may
permeate the workplace. Employee must be willing and able to work in all types of weather conditions.
The noise level in the work environment is usually loud. The Hangar environment may be extreme hot
and cold during certain seasons of the year.

 

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $74,375 - $122,187

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Benefits of working as a Manager Customer Service in Teterboro, NJ:

● Company offers great benefits
● Advancement opportunities
● Attractive package