Member Services Representative - Urgent

We are looking for a driven Member Services Representative to join our exceptional team at Beacon Hill Staffing Group in Boston, MA.
Growing your career as a Full Time Member Services Representative is an incredible opportunity to develop useful skills.
If you are strong in adaptability, creativity and have the right mindset for the job, then apply for the position of Member Services Representative at Beacon Hill Staffing Group today!

Job Id: A1320228MW_1673446864

Our client, a car sharing company in Boston, is seeking a Temporary Member Services Representative to join their team! This role is Monday - Friday, 8:30am -5:30pm and can pay $19 per hour. The ideal candidate would have experience in customer/client service in a professional setting, as well as being tech savvy. Qualified candidates are encouraged to apply.

Responsibilities

• Resolves issues according to company policies;
• Educates members on company policies
• May assist new members with company procedures, process applications, and send cards
• Assists other departments as needed, such as Fleet Operations, Sales and Marketing
• Liaises with Field Member Services to discuss problems, identify trends and share solutions
• Provides timely follow-up and resolution to member issues
• At established sites, may specialize in specific area of operation or handle more complex issues

Qualifications

• College degree preferred
• Prior experience in customer service role.
• Excellent customer service skills.
• Basic computer skills.
• Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Interpersonal skills- the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication- the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

A1320228MW_1673446864

Benefits of working as a Member Services Representative in Boston, MA:

● Learning opportunities
● Advancement opportunities
● Competitive salary