Network Technician

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

The shift for this position is 8:00AM - 4:30PM Monday - Friday.

This position requires basic telecom installation experience.

Location

For consideration you must reside in the general areas of Wayne NE and Norfolk NE. 

 

The Main Responsibilities

• Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
• Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
• Analyze and troubleshoot basic technical problems or issues.
• Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of test center or other designated employees.
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and perform specified work.
• Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating customers service needs in addition to recognizing and suggesting additional/alternative service as appropriate.
• Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
• Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Drive company-provided vehicle.
• Requires a valid state driver’s license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Hourly Wage $15.07 - $39.83

Requisition #: 333750

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.