On Call Security Officer

Job Description

If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C.

Reporting to the Director of Security, the Security Officer is responsible for providing exceptional guest service in a friendly, welcoming and courteous manner as well as providing and maintaining a safe and secure environment for all hotel guest and colleagues. 

RESPONSIBILITIES:

• Continually demonstrate the Service Principles with every interaction with the guest and your colleagues.
• Help the team and the guest by undertaking other duties and responsibilities that may be requested by your or a manager.
• Maintain a positive service attitude at all times and be willing to help and advise clients with all questions and requests they may have.
• Patrols lobbies, corridors, and public rooms, confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects troublemakers, and cautions careless persons.
• Obtains assistance for accident victims and writes accident reports.
• Assists management and enforcement officers in emergency situations.
• Receives and delivers faxes and packages.
• Helps maintain safety of hotel guests and employees by conducting bag checks on all people entering and exiting the hotel through the employee entrance.
• Responds to reports of suspicious behavior or security threats.
• Aids as requested in the special security needs of high profile guests.
• Complies with legal regulations pertaining to Security and law enforcement, and respects confidentiality requirements of the department.
• Other duties as required during their shifts to maintain the safety and security of our guests and colleagues.

Qualifications

QUALIFICATIONS:

• Must have intermediate-advanced skills in Microsoft Office applications.
• Previous exposure to hospitality Security strongly preferred. 
• Ability to obtain the Security Officer Commission required and must have a valid security license.
• Excellent verbal and written English

Additional Information

All your information will be kept confidential according to EEO guidelines.