Online Web Chat Manager

Job Description:

ManpowerGroup is seeking a talented and experienced Online Web Chat Manager to join our team in Washington, D.C. This full-time position is ideal for a candidate with 8 years of relevant experience at a mid-to-senior level. As the Online Web Chat Manager, you will be responsible for managing and overseeing our online web chat operations to ensure a seamless and positive experience for our customers.

Responsibilities: - Manage and supervise a team of online web chat agents - Develop and implement chat best practices and protocols - Monitor and analyze chat metrics and KPIs to improve performance and customer satisfaction - Coordinate with other departments to ensure efficient and effective chat operations - Provide leadership, guidance, and training to chat agents to enhance their performance - Implement strategies to increase chat engagement and conversion rates - Stay up-to-date on industry trends and technologies to continuously improve chat operations - Collaborate with IT and software development teams to optimize chat platforms

Requirements: - 8 years of experience in online web chat management - Hardworking and confident personality traits - Strong project management and communication skills - Proven track record of successful chat operations management - Ability to work in a fast-paced and dynamic environment - Experience with chat platforms and technologies - Excellent problem-solving and decision-making abilities - Bachelor's degree in a related field - Ability to work independently and as part of a team

Benefits: - Travel & spending expenses - Free accommodation - Employee discounts

Working Environment: At ManpowerGroup, we encourage curiosity and questioning to fuel innovation and growth. We value collaboration, diversity, and continuous learning to drive our success in the industry.

Deadline to Apply: July 16, 2024

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.