Outside Sales Norlab

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Outside Sales Norlab position. The Norlab Outside Sales Representative is responsible for building strong professional relationships and working closely with Norlab customers locally and regionally across our territory. The position’s mission is to expand overall sales, and improve profit margins, all while developing new and supporting existing customers. Problem solving includes troubleshooting and working with customer issues and managing relationships. Impacts include potential for significant customer service, reputational, and financial implications. Other responsibilities include, but are not limited to:

• Secure Norlab business with Norlab distribution partners (where applicable)
• Understand the nature and competitive strength of competitive business forces within our markets, and act accordingly to defend Norlab business
• Create annual plan to improve business in four key areas: serve, grow, enhance, and protect
• Build and maintain strong relationships with both potential and existing customers, serving their various needs, and calling on them with consistency
• Communicate effectively and respectfully with referral sources ensuring customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise
• Demonstrate in-depth knowledge of products, placement, availability, price, and use
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs
• Support all Norco retail locations with technical support as required to grow markets
• Attending appropriate local and national sales events as needed to grow the Norlab brand
• Support and grow our Norlab distributor sales network across Norco with our disposable NLB and refillable SPG gas product lines
• Establish and maintain relationships with regional independents gas suppliers providing them with Norlab products
• Meet and exceed all sales objectives for refillable and disposable gas product lines
• Work with and support and train our local and regional sales reps as needed to support Norlab sales growth
• Enter and support customer orders as required via online, EDI, phone or Tims CU
• Complete appropriate paperwork as required for compliance and ISO requirements

Qualifications

• High school diploma or equivalent
• 6 Months minimum prior experience in sales required
• Valid driver's license
• Ability to adapt to and manage changing priorities
• Ability to be self-motivated and work with minimal supervision
• Ability to effectively work with diverse clientele
• Ability to enter data accurately
• Ability to keep sensitive information confidential
• Ability to prioritize multiple tasks
• Ability to use basic office equipment: computer, scanner, telephone
• Ability to work in a team environment as well as independently
• Basic mathematical skills: add, subtract, multiply, divide
• Basic understanding of which applications are used for different gasses
• Effective time management skills
• Excellent customer service skills
• Effective verbal and written communication skills
• Excellent attention to detail
• Effective negotiation skills
• Excellent problem-solving skills
• Knowledge of sales and marketing techniques

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco 
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.