Parts Advisor

Position: Parts Advisor Employment: Full-time, base pay + commission Location: Mesa, AZ Start Date: ASAP About Us: Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients. Position Overview: Courtesy Nissan, a Courtesy Automotive Group dealership, is seeking a Parts Advisor to join our team. You will be responsible for providing exceptional customer service, assisting customers in identifying, locating, and purchasing automotive parts and accessories, maintaining accurate inventory records, processing transactions, and ensuring timely delivery of parts to customers. Key Responsibilities:

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high-level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Bi-lingual a plus.

Qualifications:

• 2+ years of prior auto parts sales experience.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, area, circumference, and volume.
• Parts and automotive system knowledge skills.
• Strong organizational skills.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen and background check.

What We Have To Offer:

• Competitive compensation and uncapped commission.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us: If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today. Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.