PATIENT SERVICE REPRESENTATIVE

Patient Service Representative: 4C
As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures, and new approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

The Patient Service Representative (PSR) position at Montefiore Medical Group is a pivotal role responsible for ensuring a seamless patient experience. The PSR plays a crucial part in the patient journey by managing tasks such as registration, appointment scheduling, insurance verification, and billing. They are the frontline point of contact for patients, providing exceptional customer service, addressing inquiries, and maintaining a positive atmosphere within the medical facility. Additionally, PSRs collaborate with healthcare professionals, utilize electronic health record systems, and adhere to privacy regulations to guarantee the accuracy and confidentiality of patient information. This position requires strong communication skills, attention to detail, and a commitment to upholding Montefiore Medical Group's standards of excellence in patient care and service.

Responsibilities and Requirements:
• Performs a variety of clerical functions to ensure the efficient operation of a clinic or physician's office.
• Schedules appointments and coordinates diagnostic services and referrals to specialists.
• Verifies insurance coverage status and collects and records payments utilizing automated systems.
• Process patient check-out, including providing necessary paperwork and instructions.
• Collaborate with medical staff, nurses, and other healthcare professionals to facilitate efficient patient care.
• Ensure accuracy and completeness of patient medical records.
• Candidate should be able to perform a variety of clerical functions to ensure the efficient operation of a clinic or physician's office.
• Candidate should have a basic knowledge of insurance, computer skills, be able to schedule appointments and coordinate diagnostic services and referrals to specialists.
• The candidate should also be comfortable with a dynamic, fast-paced daily schedule and be able to adapt well to change.
• The candidate must also have strong time management skills and great attention to detail.
• Spanish or Bengali speaking would be a plus.

HOURS: 
Monday – Friday; 9:30a-6:00p 

 
Education:
High School Diploma or GED required

Associates are eligible to apply for a lateral transfer after completion of one (1) year of service in their present position, with the following exception: an Associate who has received a written warning is not eligible for a transfer/promotion prior to six (6) months from date of issuance; an Associate who has been suspended is not eligible for transfer/promotion prior to one (1) year from date of suspension. Part-time Associates who have completed their probationary period can move to full-time vacancies within their department provided such movement will not unreasonably reduce the operational efficiency of that department. Probationary period is three (3) months for full-time employees, and four (4) months for part-time employees who works more than 3/5 of the normal workweek.

Montefiore Medical Center’s advancement in the healthcare industry is also yours. Take your career to the next level by joining our trek to become the world’s leading healthcare system. 

We are an equal opportunity employer

 

Department: Montefiore Medical Group Bargaining Unit: 1199 Campus: MMG Employment Status: Regular Full-Time Address: 2300 Westchester Avenue, Bronx
Shift: Day Scheduled Hours: 9:30 AM-6 PM Req ID: 218096  Salary Range/Pay Rate:  $25.10 

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us. 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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