Patient Service Representative

KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women’s health, and urgent care.

Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at

KVH puts ‘employee care’ high on the priority list, with health benefits like low cost medical, dental, and vision insurance and a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/ domestic partners, and dependent children. KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay to encourage continuing education. We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year of part-time status. To view more details about the comprehensive benefits package we offer to eligible employees visit our website -

Job Description

The Patient Service Representative is an integral part of the healthcare team. They will be responsible for reception duties, medical records, referrals, pre-authorizations, and scheduling. This position is also required to work closely with the healthcare team, KVH personnel and external customers.

Qualifications

What is required...

• High School Diploma or equivalent
• At least one year of general administrative/clerical or customer service experience
• Current computer experience (medium to expert level) in Microsoft products
• Demonstrated knowledge of Medical Terminology
• Previous cash-handling experience

What is preferred...

• Some college coursework
• Bilingual

• Previous medical office experience with exposure to some or all of the following; medical records, insurance verification and pre-authorization fundamentals, scheduling, and/or high-volume phone systems
• Certified Professional Coder from The American Academy of Professional Coders
• Certified Billing and Coding Specialist from the National Healthcareer Association
• Certified Medical Administrative Assistant from the National Healthcareer Association

Additional Information

Wage: Wage range currently starts at $18.23/hour and goes up to $27.63/hour.  Actual wage will be based on years' of applicable experience. This position may also be eligible to receive an additional 15% premium in lieu of benefits.

FTE: Per Diem

Shift:  Varies

Benefits: This position is not benefits eligible