PATIENT SERVICE REPRESENTATIVE - Urgent Role

We are searching for a hardworking PATIENT SERVICE REPRESENTATIVE to join our vibrant team at Montefiore Medical Center in Bronx, NY.
Growing your career as a Full Time PATIENT SERVICE REPRESENTATIVE is a terrific opportunity to develop competitive skills.
If you are strong in persuasion, people management and have the right initiative for the job, then apply for the position of PATIENT SERVICE REPRESENTATIVE at Montefiore Medical Center today!

Over the past forty years, Montefiore's Division of Substance Abuse has helped thousands of men and women enter recovery and re-join their families and communities. Through recovery, individuals are empowered to help find meaning in their lives and integrate back into their communities. The Patient Services Representative will assist in the overall daily operations of the clinic.

Responsibilities:

• Schedule physical exams, follow-up medical appointments, and emergency medical visits for all patients
• Schedule medical appointments for Physician and Physician Assistant as required; schedule patient appointments with other staff as necessary
• Set up systems to ensure that patients are scheduled for revisits and that they are reminded of pending scheduled visits
• Ensure that case records are available for medical or counseling appointments.  Prepare charts for physical examinations and physician contacts.  Prepare medical and social charts for new clients
• Record and file abnormal lab report results; label and route lab specimens
• Monitor patient flow in Medical Waiting Room
• Filing of all materials, such as doctor’s notes, consultation reports, lab reports, and x-ray reports, into case records.  Review records continuously for missing data.  Keep all records up to date
• Set up and maintain a filing system for correspondence and records.  File records reports, correspondence, etc. And search files to obtain same
• Type letters, forms reports, charts, bills, inter-office correspondence, purchase orders, and check request, petty cash vouchers, reimbursement forms, etc. as required
• Assist clinic secretary as needed; perform all secretarial duties in his/her absence
• Operate all office equipment, including photocopier and fax machines
• Answer telephone calls and route them to the appropriate staff member
• Perform all clerical duties and other related duties as assigned
• Must be able to work collaboratively with multiple staff members in a fast paced environment, be willing to rotate from clinic to clinic, and willing to work other than Monday through Friday, 9:00 am – 5:00 pm

Qualifications:

• High School Diploma/GED required
• One year of experience in healthcare preferably in registration, Scheduling, or Admission required
• One year of experience using Microsoft Word Products (Outlook, Word and Excel) required
• Must be able to type 45 WPM
• Bi-Lingual (English-Spanish) preferred
• Experience with Epic registration preferred
• Knowledge of insurance verification, prior authorization, referrals & patient transportation preferred 
• Knowledge of Medicaid and Managed Care Plans preferred

This is 100% a grant funded position

Department: Psychiatry and Behavioral Sciences Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 804 East 138th Street, Bronx
Shift: Day Scheduled Hours: 10 AM-6 PM Req ID: 198299

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us. 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

Company Benefits:
● Learning opportunities
● Advancement opportunities
● Competitive salary