Quality control system service technician

QCS (Quality Control System) Demand Service Technician

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This position reports to

IAPI Service Midwest Region Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: remote This role is contributing to the Process Automation Process Industries division in the Midwest Region You will be mainly accountable for: Maintaining quality control hardware and software. Answering customer questions about the state of the ABB system. Resolving customer service related issues while fostering the customer relationship and working to solve technical problems on-site. Dealing directly with and communicating effectively with plant operators, plant management, third party vendors and other ABB personnel in support of service operations Being on call for 24 hour emergency support service requests. Team rotation in most areas Accurately documenting the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks. Playing an active role in various projects such as upgrades, new installations or newable}. Accurately documenting the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks. Playing an active role in various projects such as upgrades, new installations or new functionality for customers. Coordinating work with other groups to ensure meeting commitments Working safely including completing all assigned training and following all HSE (Health, Safety & Environment) policies and procedures.

Qualifications for the role

• Associate's degree in a related field and minimum 5 years of electrical/electronics, instrumentation or process control related work/military experience required or High School diploma/GED and minimum 7 years of related work/military experience required
• Mechanical/Electrical aptitude including a basic understanding of electrical theory, electrical safety
• Experience diagnosing malfunctioning electrical systems of up to 240 VAC/870 VDC and performing preventive maintenance using electrical test equipment
• Exposure to PLC programming and troubleshooting is beneficial
• Travel up to 80 percent maybe required for training and assisting various sites
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. myBenefitsABB.com