Regional Service Manager

MAU is hiring a Regional Service Manager at our client in the southern California region. As a Regional Service Manager, you will develop and manage the field service network throughout the assigned region, and provide technical support, as needed, in resolving escalated product issues. This is a remote, direct-hire opportunity.The Regional Service Manager will provide product training throughout the region and will support, as necessary, major product installations, ensuring proper sizing and installation for the project.Benefits Package

• Medical, dental, vision, and prescription insurance
• Flexible Spending Account (FSA) options for medical and dependent care
• Paid time off (PTO), floating holidays (FH)
• Paid holidays
• 401(k) with company match
• Company paid life insurance
• Voluntary life insurance
• Short and long-term disability
• Professional development
• Tuition reimbursement
• Annual Incentive Plan (AIP)
• Referral bonuses
• Paid volunteer community service day
• Tobacco and drug-free campuses
• Employee, family, and friend’s discount

Required Education and Experience

• Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems
• Plumbing/HVAC/electrical or Gas License
• 10+ years troubleshooting experience with residential and commercial gas water heaters and boiler systems
• Previous experience in training/teaching

General Requirements

• Excellent communication skills, both written and verbal, with the ability to present in front of groups
• Self-starter with the ability to work both individually and in a team environment
• Ability to multitask
• High degree of technical and analytical skills
• Ability to work with various levels of people, customers, or teams
• Knowledge in use of Word, Excel, PowerPoint, and various web-based tools
• Customer/quality discipline
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• Strong technical/customer service orientation
• High level of personal integrity and honesty
• Team player with the ability to operate with a great deal of independence

Preferred Requirements

• Engineering degree
• 2+ years of experience in managing a territory

Essential Functions

• Established an authorized service network within the region of responsibility for in home/onsite service of products manufactured and sold by the company
• Negotiate all labor rates for authorized service agreements within the region of responsibility
• Monitor the quality of service being provided by authorized service agents and, where necessary, develop individual improvement programs for identified service agents not performing to required standards
• Provide ongoing technical training to areas Sales Representatives, customers, installers, and authorized service agents
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Provide support on major commercial product install projects ensuring proper sizing and correct installation of products in the project
• Provide developmental support to Regional Service Managers and off-site Technical Specialist located throughout North America
• Serve as a liaison between the field and the Engineering department in identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent the company on off-site visits and/or liability investigations, as required
• Maintain company provided tools, equipment, and property
• Ensure all activities involved in compliance with established legislative laws and/or company policies and procedures

Work Environment or Working Conditions

• Occasionally low and high temperatures
• Outdoor elements such as precipitation and wind
• Noisy environments, hazardous conditions
• No adverse environmental conditions expected

Physical Demands
This position may require the following to be performed with or without reasonable accommodation.

• Ability to ascend or descend ladders, stairs, scaffolding, ramps, and poles
• Ability to lift up to 75 pounds
• Ability to safely operate company provided tools, equipment,  and property
• Ability to sit and stand for the duration of the workday

Travel

• Travel up to 75%

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