Rehab Repair Technician

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Rehab Repair Technician position. The Rehab Repair Technician provides all repair and warranty work for rehab and assistive technology equipment including diagnostics, documentation, and paperwork, ordering and installing parts, pickup, and delivery of equipment and assisting the Rehab Specialist with other tasks or jobs as necessary. Other responsibilities include, but are not limited to:

• Work with the client to provide timely repairs/warranty work for customer owned rehab equipment, if it is within our scope of service
• Assess the equipment to ensure that it is from a manufacturer that Norco is a dealer for, and refer them to an appropriate provider if it is not
• Determine whether the client is financially responsible for repairs to the equipment or if we will be billing insurance
• Procure all documentation necessary to bill for repairs, labor and rental/loaner equipment to be provided during the repair process
• Acquire prior authorizations from insurance as necessary
• Work with the manufacturer to get repair quotes and order necessary parts for replacement/warranty work
• Maintain/service Norco owned rehab equipment and manufacturer demo equipment
• Perform other tasks as assigned or necessary

Qualifications

• High School graduate or equivalent, college degree preferred.
• Experience in the rehab field or related home care experience.
• Must stay current in repair/diagnostic techniques and practices through ongoing education
• Excellent Public Relation and Customer Service skills.
• Excellent Diagnostic and Technical Repair skills.
• Ability to lift up to 50 lbs. frequently and over 100 lbs. occasionally to a height of 36”
• Ability to sit, stand, and walk extended periods
• Ability to drive safely

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco 
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a Drug-Free workplace.