Bilingual Customer Service Representative

We are a leading provider of healthcare services, committed to delivering exceptional customer care. Currently, we're seeking a dedicated Bilingual Customer Service Representative to join our team. If you're passionate about making a difference and thrive in a dynamic environment, we want to hear from you! Job Overview
As a Bilingual Customer Service Representative, you'll play a crucial role in ensuring the satisfaction of our clients by providing outstanding support in both English and Spanish. This remote position offers a competitive hourly rate and the opportunity to make a positive impact on people's lives. Responsibilities Conduct initial health screenings and welcome calls for new enrollees, adhering to contractual requirements
Perform data entry tasks accurately and efficiently
Make outbound and receive incoming calls, leaving voicemails when necessary
Identify and address barriers to ensure members complete necessary health screenings
Analyze call data and adjust approaches to improve member engagement
Handle sensitive topics and questions with empathy and professionalism
Requirements At least 1 year of recent outbound call center experience, preferably in healthcare
Fluency in both English and Spanish
Strong typing skills (40+ words per minute) for documentation purposes
Proficiency in Microsoft Office and ability to multitask effectively
High school diploma or GED required
Benefits 401(k) with matching contributions
Dental, health, vision, and life insurance coverage
Flexible schedule
Paid time off
Schedule Day shift, Monday to Friday
Weekends as needed
No less than 40 hours per week
Application Process
If you're interested in this opportunity and meet the requirements, please apply directly through our website. We look forward to reviewing your application!
Employment Type: Full-Time
Salary: $ 19.00 Per Hour