Remote Call Center Manager

Job Description:

Computer Sciences is seeking a highly experienced and motivated Remote Call Center Manager to join our team in Austin, Texas. The Remote Call Center Manager will be responsible for overseeing a team of remote call center representatives, ensuring that they meet and exceed performance goals and provide top-notch customer service. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a call center management role.

Responsibilities: - Manage and supervise a team of remote call center representatives, providing leadership, guidance, and support to ensure team success - Develop and implement strategies to optimize call center performance, including setting and monitoring KPIs, conducting regular performance reviews, and implementing training programs - Monitor call center metrics and performance data to identify trends, track progress, and make data-driven decisions to improve efficiency and customer satisfaction - Handle escalated customer service inquiries and ensure they are resolved in a timely and satisfactory manner - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in call center management and customer service

Requirements: - 8+ years of experience in call center management - Proven track record of driving results and meeting performance targets - Strong leadership and communication skills - Driven and reliable with a strong work ethic - Excellent critical thinking and problem-solving skills - Ability to negotiate and resolve conflicts effectively - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Life insurance - Free accommodation - Training and professional development opportunities

Working Environment: At Computer Sciences, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.