Call Center Officer - Work from home

Job Description:

We are looking for a passionate and driven Call Center Officer to join our team at Bank of New York Mellon Corp. This position offers the flexibility to work from home in Houston, Texas. As an Entry Level position, no prior experience is required, making it an excellent opportunity for those looking to start their career in the banking industry.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding banking products and services. 2. Provide accurate information and assistance to resolve customer inquiries and issues. 3. Ensure high-quality customer service and maintain a professional demeanor at all times. 4. Follow company policies and procedures to handle customer accounts and transactions. 5. Update customer information in the database and maintain confidentiality of sensitive information. 6. Meet established goals and metrics for call volume, quality, and customer satisfaction.

Requirements: 1. Passionate and driven individual with a strong desire to excel in a customer service role. 2. Ability to cooperate with team members and adapt to changes in a fast-paced environment. 3. Excellent communication skills and telephone etiquette. 4. Proficiency in basic computer skills and familiarity with customer service software. 5. High school diploma or equivalent qualification. 6. Must have a designated workspace at home with a reliable internet connection.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Joining Bonus for new hires. 3. Life insurance coverage for peace of mind.

Working Environment: At Bank of New York Mellon Corp., we value a positive and vibrant work environment. We encourage our employees to inject a sense of joy and enthusiasm into their work every day, creating a welcoming and inclusive atmosphere for all team members.

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-13

Join our team as a Call Center Officer and kickstart your career in the banking industry! Apply now and become a part of our dynamic and customer-focused team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.