Remote Contact Center Assistant

Job Description:

Air Products & Chemicals is seeking a Remote Contact Center Assistant to join our team in San Antonio, Texas. This full-time Associate Level position requires a minimum of 2 years of experience in a similar role. We are looking for individuals who are adaptable and resilient, with strong problem-solving and negotiation skills.

Responsibilities: 1. Provide exceptional customer service through phone, email, and chat communication channels. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Utilize company software and systems to maintain customer records and documentation. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Contribute to team goals and objectives while meeting individual performance targets. 7. Follow established procedures and guidelines to ensure compliance with company policies. 8. Continuously improve knowledge of products, services, and industry trends to better assist customers. 9. Handle escalated customer concerns with tact and empathy, seeking resolutions that satisfy both the customer and the company. 10. Assist with special projects and initiatives as needed.

Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and negotiation skills. 4. Proficiency in using computers and various software applications. 5. Ability to multitask and prioritize tasks effectively. 6. High attention to detail and accuracy in data entry. 7. Ability to work independently and as part of a team. 8. Must have a quiet and dedicated workspace for remote work. 9. Must have a reliable internet connection and access to necessary technology. 10. Must be able to work flexible hours as needed.

Benefits: - Remote work flexibility - Free food - Retirement plan

Working Environment: At Air Products & Chemicals, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to conduct themselves with professionalism and respect at all times.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Air Products & Chemicals is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.