Contact Center Assistant

Job Description:

Navient is seeking a Contact Center Assistant to join our team in New York City, New York. As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to clients via telephone, email, and other communication channels. You will assist customers with inquiries, provide information, resolve issues, and ensure customer satisfaction.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Assist customers with account management, billing questions, and general support - Process customer orders and requests - Provide technical support to customers in a professional and efficient manner - Escalate complex issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure their issues have been resolved to their satisfaction - Collaborate with team members to improve overall customer service experience

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Motivated and independent with the ability to work well under pressure - Strong decision-making skills and adaptability to changing situations - Excellent communication skills and a customer-focused attitude - Proficiency in Microsoft Office and other relevant software applications - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid overtime - Gym membership - Paid sick leave

Working Environment: At Navient, we cultivate a diverse and inclusive workplace that promotes collaboration on a global scale. Our employees are encouraged to bring their unique perspectives and experiences to the table, driving innovation and growth within the company.

Equal Opportunity Statement: Navient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 16, 2024

If you meet the requirements listed above and are looking for a challenging and rewarding opportunity to grow your career in customer service, we encourage you to apply to join our team at Navient in New York City, New York.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.