Remote Contact Center Associate

Job Description:

As a Remote Contact Center Associate at Quintiles Transnational Holdings, you will be responsible for providing exceptional customer service and support to clients across various industries. Working remotely from Indianapolis, Indiana, you will interact with customers via phone, email, and chat to address inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities: - Handle incoming customer inquiries and provide timely and accurate responses - Troubleshoot and resolve customer issues using critical thinking and problem-solving skills - Maintain thorough knowledge of company products and services to address customer needs effectively - Document customer interactions and follow-up actions in the CRM system - Collaborate with other team members and departments to escalate complex issues as needed - Meet or exceed performance metrics related to call quality, resolution time, and customer satisfaction - Participate in ongoing training and professional development opportunities to enhance skills and knowledge

Requirements: - 2 years of experience in a customer service or contact center role - Motivated and dedicated individual with strong communication skills - Ability to think critically and adapt to changing customer needs - Proficient in using CRM systems and other customer service tools - High school diploma or GED equivalent required, associate's or bachelor's degree preferred

Benefits: - Life insurance coverage - Training and professional development opportunities - Company-provided equipment for remote work

Working Environment: At Quintiles Transnational Holdings, we encourage a spirit of exploration and taking calculated risks for growth. You will have the opportunity to work independently while also collaborating with a supportive team to deliver exceptional customer service.

Equal Opportunity Statement: Quintiles Transnational Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.