Contact Center Specialist

Job Description:

As a Contact Center Specialist at Kellogg in Phoenix, Arizona, you will play a crucial role in providing exceptional customer service to our clients. This entry-level position offers the opportunity to work in a fast-paced and dynamic environment, where your passion and dedication will contribute to the success of our team. We are looking for individuals who are team players, possess strong people management skills, and are eager to learn and grow within our organization.

Responsibilities: 1. Respond to inbound calls, emails, and chat messages from customers in a professional and efficient manner. 2. Provide information about products, services, and promotions to customers. 3. Address customer inquiries, concerns, and complaints in a timely and effective manner. 4. Escalate complex issues to the appropriate department for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to achieve department goals and objectives. 7. Participate in ongoing training and professional development opportunities.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency in Microsoft Office and other relevant software applications. 6. Previous customer service experience is a plus but not required.

Personality Traits: - Passionate - Dedicated

Soft Skills: - Teamwork - People Management

Benefits: - Life insurance - Joining Bonus - Training & professional development opportunities

Working Environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. Join Kellogg and experience a supportive and collaborative work environment where your contributions are valued and recognized.

Equal Opportunity Statement: Kellogg is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: May 16, 2024

Don't miss out on this exciting opportunity to join Kellogg in Phoenix, Arizona, as a Contact Center Specialist. Apply now and take the first step towards a rewarding career in customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.