Customer Care Representative

As a Customer Care Representative at Big Lots in Phoenix, Arizona, you will play a crucial role in providing exceptional customer service and support to our valued customers. This full-time, entry-level position requires at least 1 year of relevant experience.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, or chat 2. Resolve customer complaints in a professional and efficient manner 3. Process orders, returns, and exchanges 4. Identify and escalate priority issues 5. Keep accurate records of customer interactions and transactions 6. Stay knowledgeable about product offerings and promotions 7. Collaborate with other team members to ensure a seamless customer experience

Requirements: 1. Resourceful and resilient personality traits 2. Strong decision-making and analysis skills 3. Excellent communication and interpersonal abilities 4. Ability to multitask and prioritize workload 5. Proficiency in Microsoft Office and customer service software 6. High school diploma or equivalent 7. Visa sponsorship available 8. Free accommodation provided 9. Parental leave benefits offered

Working at Big Lots in Phoenix, Arizona, you will be part of a team that values diversity and inclusion. Our working environment is designed to spark creativity and motivation, inspiring greatness in all employees.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: Big Lots is an equal opportunity employer and values diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.