Customer Care Representative - Work from home

Job Description:

Expeditors International of Washington is seeking a Customer Care Representative to join our team in Phoenix, Arizona. This is a full-time position with the opportunity to work remotely from home. As an entry-level position, no prior experience is required, making it the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely manner. 2. Assist customers with order placement, tracking, and returns. 3. Resolve customer complaints and issues quickly and effectively. 4. Communicate with various departments within the company to ensure customer needs are met. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Ability to adapt to changing situations and handle difficult customers with resilience. 3. Strong project management and time management skills. 4. Proficiency in using Microsoft Office and other computer software. 5. High school diploma or equivalent.

Personality Traits: - Adaptable: Able to quickly adjust to changing circumstances and customer needs. - Resilient: Capable of handling challenging situations and resolving conflicts with grace.

Soft Skills: - Project Management: Able to organize and prioritize tasks effectively to meet deadlines. - Time Management: Efficiently manage time and prioritize tasks to meet customer needs.

Benefits: - Relocation allowance for eligible candidates. - Company transportation for office-related travel. - Travel and spending expenses covered for business trips.

Working Environment: Expeditors International of Washington promotes a work-life balance and prioritizes employee well-being. You will have the flexibility to work from home and enjoy a supportive team environment.

Deadline to Apply: Please submit your application by June 20, 2024.

Equal Opportunity Statement: Expeditors International of Washington is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.