Remote Customer Care Specialist

Job Description:

We are seeking a Remote Customer Care Specialist to join our team at Quintiles Transnational Holdings in Los Angeles, California. As a Customer Care Specialist, you will be responsible for providing excellent customer service and support to our clients through various communication channels. This position is full-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Interact with customers via phone, email, and chat to address inquiries and resolve issues - Handle escalated customer concerns and provide solutions in a timely and professional manner - Maintain a high level of customer satisfaction and loyalty by building strong relationships with clients - Collaborate with cross-functional teams to improve products and services based on customer feedback - Utilize creative problem-solving skills to address complex customer issues effectively - Meet and exceed performance goals set by the company to ensure customer satisfaction and retention - Keep detailed records of customer interactions and provide feedback to management on areas for improvement - Stay up-to-date on industry trends and best practices to enhance the customer experience

Requirements: - Bachelor's degree in Business Administration or related field preferred - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team in a fast-paced environment - Passionate and driven individual with a strong desire to exceed customer expectations - Persuasion and creativity skills to effectively engage with customers and find solutions to their needs - Proficiency in Microsoft Office and CRM software - Ability to adapt to new technologies and tools for customer support

Benefits: - Relocation allowance for eligible candidates - Free food provided during working hours - Company equipment provided for remote work

Working Environment: At Quintiles Transnational Holdings, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team values collaboration, innovation, and continuous improvement to deliver the best possible service to our customers. As a Remote Customer Care Specialist, you will have the opportunity to grow professionally and make a positive impact on our clients.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Quintiles Transnational Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.