Customer Experience Rep I

Customer Experience Rep I (Temp to Hire) Location Oak Park Heights, MN :

ANDERSEN CORPORATION SUMMARY :

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of “2023 America's Greatest Workplaces.”

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes “Best Employer for Diversity 2022.”

POSITION SUMMARY :

The Homeowners Service Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. This opportunity will involve a mix of onsite and digital training.

This opportunity can evolve into a remote position where the Customer Experience Representative can work from home if performance standards are met. This position will have some in office days to conduct meetings and training opportunities, approximately 6-10 days per year.

PRIMARY RESPONSIBILITIES :

• Communicate with customers primarily via inbound/outbound calls. Email and chat functions will also be used in a lesser capacity.
• Clarify orders/request with customers/delivery partners. Process non-standard customer orders/requests for fulfillment activities.
• Work under regular supervisor, following instructions and procedures that are well defined, but may require the exercise of some judgement in application.
• Developing and learning to drive continuous improvement opportunities. Identifies opportunities and challenges to provide input to resolutions.
• Developing and learning to identify and present alternative options. Effectively communicate or offer pre-determined options or promotions.
• Positive, professional, empathetic, customer-focused, inclusive, and solutions-oriented. Living the Andersen Team values consistently.
• Demonstrates the ability to work and contribute in a team environment.

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS :

• High School diploma or equivalent.
• Basic written, verbal, phone communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Strong computer skills; including Microsoft Suite.

NICE-TO-HAVE QUALIFICATIONS:

• Prior call center or customer service experience.

CULTURE AND BENEFITS :

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

• 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.