Customer Service Assistant

Job Description:

Salesforce.com is seeking a motivated and resilient Customer Service Assistant to join our team in Los Angeles, California. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service and possess excellent planning and leadership skills.

Responsibilities: - Handle customer inquiries and provide exceptional service through various channels, including phone, email, and chat - Assist customers with product information, troubleshooting, and issue resolution - Maintain a high level of customer satisfaction by addressing concerns and complaints in a professional and timely manner - Work closely with sales and marketing teams to ensure seamless communication and coordination - Keep accurate records of customer interactions and transactions in our CRM system - Collaborate with cross-functional teams to drive customer success and retention - Continuously seek feedback and identify opportunities for process improvement

Requirements: - 2 years of experience in customer service or a related field - Strong interpersonal and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree or equivalent work experience - Motivated individual with a positive attitude and a passion for helping others - Resilient mindset to handle challenging situations with grace and professionalism - Effective planning and leadership skills to drive team success

Benefits: - Travel & spending expenses - Dental insurance - Disability insurance

Working Environment: At Salesforce.com, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and continuous improvement to drive customer satisfaction and business growth.

Deadline to Apply: July 16, 2024

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.