Customer Service Associate - Work from home

Job Description:

Alliance Data Systems is currently seeking a dedicated and independent Customer Service Associate to join our team in New York City, New York. This is a full-time, entry-level position that allows you to work from the comfort of your own home. As a Customer Service Associate, you will be responsible for providing outstanding customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Address customer inquiries and resolve issues in a timely and professional manner. 3. Maintain a positive and empathetic attitude towards customers at all times. 4. Utilize time management skills to prioritize tasks and meet performance goals. 5. Use negotiation skills to effectively handle challenging customer situations. 6. Collaborate with other team members to achieve team goals and objectives. 7. Document all customer interactions accurately and efficiently in the company database. 8. Take ownership of customer concerns and follow up to ensure resolution.

Requirements: 1. 1 year of customer service experience preferred. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Strong time management and organizational skills. 5. Ability to remain calm under pressure and handle challenging situations with professionalism. 6. Basic computer skills and proficiency in Microsoft Office. 7. High school diploma or equivalent required.

Benefits: - Retirement plan - Joining Bonus - Free accommodation

Equal Opportunity Statement: Alliance Data Systems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you possess the necessary qualifications and skills for this role, we encourage you to apply before the deadline of May 13, 2024. Join our team and be a part of our commitment to providing exceptional customer service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.