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ARIZONA DEPARTMENT OF REVENUE
Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Customer Service Manager Sr.
Job Location:
Address: 1600 W. Monroe Street, Phoenix, AZ. 85007
Posting Details:
Salary: 71,500
Grade: 23
Closing Date: Open Until Filled
Job Summary:
As a member of the Education & Compliance leadership team, is expected to extensively collaborate with all Agency business partners to help ensure cohesive customer experience solutions that impact multiple inbound customer channels. This role acts as the business subject matter expert for Education and Compliance (E&C) project initiatives across multiple agency programs; is the primary point of contact for business events and updates that impact customer service delivery as it pertains to the Division; primary point of contact for day to day operational readiness.
This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
OR
This position may be available for remote work within Arizona (# days per week in the office/hoteling).
OR
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties: Customer Service Manager Sr..pdf
Check out the attached job description for more details!
Job Requirements:
Education & Experience
Selective Preference(s):
Experience with Continuous Improvement, Six Sigma and/or LEAN
Pre-Employment Requirements:
The final candidate will be required to abide by the the following pre-employment checks:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides a world class comprehensive benefits package including:
Retirement:
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting . Requests should be made as early as possible to allow time to arrange the accommodation.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If you have any questions, please contact the ADOR Talent Team at for assistance.
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