Customer Service Manager

Job Description:

Mohawk Industries is seeking a dedicated and confident Customer Service Manager to join our team in Fort Worth, Texas. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will be responsible for leading a team of customer service representatives and ensuring high levels of customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to ensure optimal performance - Train and mentor customer service representatives - Handle escalated customer complaints and issues - Collaborate with other departments to improve overall customer experience - Conduct regular performance reviews and provide feedback to team members - Identify and implement process improvements to streamline customer service operations - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer service management role - Strong leadership skills and ability to motivate a team - Excellent communication and presentation skills - Ability to work well in a team environment - Proficiency in Microsoft Office and customer service software - Experience with CRM systems is a plus

Personality Traits: - Dedicated: Passionate about providing the best customer service possible - Confident: Able to make decisions and lead a team effectively

Soft Skills: - Teamwork: Ability to collaborate with colleagues and other departments - Presentation: Skilled at delivering clear and concise information to customers and team members

Benefits: - Parental leave - Disability insurance - Travel & spending expenses

Working Environment: At Mohawk Industries, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage innovation, creativity, and collaboration to drive success in all areas of our business.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.