Customer Service Officer

Job Description:

We are looking for a dedicated Customer Service Officer to join our team at American Airlines Group in Houston, Texas. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Handle customer inquiries and provide information about our services, policies, and procedures. 2. Resolve customer complaints in a professional and timely manner. 3. Process customer orders, cancellations, and refunds accurately. 4. Maintain customer records and update information as needed. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Identify and report trends in customer feedback to management.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Hardworking and independent personality traits. 3. Strong research skills to effectively address customer inquiries. 4. Excellent persuasion skills to resolve customer complaints. 5. Excellent communication skills, both written and verbal. 6. Ability to multitask and prioritize tasks. 7. Proficiency in Microsoft Office and CRM software.

Benefits: - Gym membership - Dental insurance - Joining bonus

Working Environment: At American Airlines Group, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to supporting each other and fostering a positive work environment.

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, veteran status, sexual orientation, or any other protected status.

Deadline to apply: July 15, 2024.

If you meet the requirements for this position and are passionate about providing exceptional customer service, we encourage you to apply and join our team at American Airlines Group in Houston, Texas.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.