Customer Service Representative

Our team is seeking an experience Customer Service Representative for a online position. If you are some one who engages customers and greets them to offer assistance with products and services you will also resolves customer issues and answers questions to ensure a positive customer experience.

Responsibilities

Listening to customers’ concerns and handling complaints and returns

Giving detailed explanations of services or products

Working with a sales team to create better methods to address customer complaints

Reviewing customer accounts and transactions while resolving issues

Communicating with customers in-person, through email or chat, over the phone or on social media

Receiving orders, calculating charges and processing payments

Monitoring customer satisfaction levels

Referring customers to superiors when necessary

Requirements:

Must be 18 years of age

Must have good organizational skills

Must have excellent customer service skills

Ability to build rapport with clients

Positive and professional demeanor

Benefits:

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance