Customer Success Director

HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.

Job Description

The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.

Account Management & Strategic Direction 

• Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact 

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes 

• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores 

• Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams 

• Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio. 

Subject Matter Expert/Advocate 

• Partner with customers on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes 

• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams

Qualifications

• 3+ years related experience

• Experience with enterprise or strategic level customers preferred

• Experience managing client relationships in software as a service or technology environments 

• Experience consulting with Fortune 500 companies 

• Experience with sales, consulting, training or leading new initiatives in a corporate environment 

• Experience in project/change management and organizational development 

• Passion for outstanding customer service and account management with an execution focus 

• Robust organizational and prioritization skills 

• Strong working knowledge of the human resources / talent acquisition function is beneficial

• Strong written and verbal communication skills

• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must 

• Collaborative, forward thinking individual who thrives in a team environment 

• Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space

• Energetic self-starter with ability to work independently in a competitive and fast-paced environment

• Strong work ethic is critical with a desire to innovate and grow

• Working knowledge of Google Workspace, Microsoft Office and Salesforce 

Additional Information

CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.

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