Customer Support Manager

Job Description:

Penske Automotive Group is seeking a highly experienced and motivated Customer Support Manager to join our team in Denver, Colorado. As a mid-to-senior level position, this role requires a minimum of 7 years of experience in customer support or a related field. The ideal candidate will be confident, resilient, and possess excellent critical thinking and research skills.

Responsibilities: - Manage a team of customer support representatives, providing guidance, training, and support as needed - Develop and implement strategies to enhance the overall customer support experience - Monitor customer feedback and provide recommendations for improvement - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure a seamless customer support process - Analyze customer support metrics and provide reports to senior management - Stay up-to-date on industry best practices and implement new technologies or strategies to improve customer support operations

Requirements: - Bachelor's degree in a related field (preferred) - Minimum of 7 years of experience in customer support or a related field - Strong leadership and communication skills - Ability to work effectively in a fast-paced environment - Proficient in Microsoft Office Suite and CRM software - Experience with customer support ticketing systems - Knowledge of automotive industry trends (preferred)

Benefits: - Joining Bonus - Retirement plan - Parental leave - Competitive salary and benefits package

Working Environment: At Penske Automotive Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to providing the best possible customer support experience.

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.