Customer Support Officer

Job Description:

Staples is seeking a dedicated and driven Customer Support Officer to join our team in New York City, New York. As an entry-level position, no prior experience is required, but candidates should possess strong time management and people management skills.

Responsibilities: - Manage incoming customer inquiries via phone, email, and chat - Provide high-quality service to resolve customer issues and inquiries - Maintain accurate records of customer interactions and transactions - Assist customers with product information, pricing, and order processing - Collaborate with other departments to ensure timely resolution of customer concerns - Identify opportunities to upsell and cross-sell products to customers

Requirements: - Bachelor's degree in Business Administration or related field preferred - 1 year of customer service experience - Strong communication and interpersonal skills - Proficient computer skills, including Microsoft Office Suite - Ability to work well under pressure and meet deadlines - Must be a team player and possess a positive attitude

Benefits: - Visa sponsorship available for qualified candidates - Company-provided equipment for remote work - Life insurance coverage for employees - Opportunities for professional growth and development - Cultivate leaders who foster inclusivity and mentorship in the workplace

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 27, 2024 If you meet the requirements and are ready to kickstart your career in customer support, apply now to join the Staples team in New York City!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.