Customer Support Representative

Job Title: Customer Support Representative (Remote - US)

Company: WiQo US

Location: Remote (United States)

Job Type: Full-Time

Pay Range: $20.00 - $24.00 / hour (Based on experience)

About WiQo:

WiQo is an innovative Italian aesthetic skincare brand pioneering advanced, needle-free skin bio revitalization (PRX Therapy) and dermatological solutions worldwide. With an expanded presence in the US market, WiQo provides high-performance, scientifically backed skincare protocols to MedSpas, dermatologists, plastic surgeons, and aesthetic skincare providers.

Role Overview:

We are seeking a proactive, client-focused Customer Support Representative to manage incoming inquiries across B2B medical/aesthetic provider accounts and direct customers. In this role, you will act as the primary liaison for order tracking, account assistance, product information, and platform support.

Key Responsibilities:

• Respond promptly and professionally to inbound client inquiries via email, live chat, and phone.

• Assist MedSpa partners, medical practices, and consumers with order placements, logistics tracking, shipping updates, and account management.

• Utilize ticketing and e-commerce platforms (e.g., Gorgias, Zendesk, Shopify) to resolve issues accurately and maintain fast response times.

• Provide foundational guidance regarding product lines, order fulfillment policies, and order troubleshooting.

• Maintain high customer satisfaction metrics and internal quality standards across every touchpoint.

• Escalate complex account or product inquiries to internal leadership and support leads as needed.

Qualifications & Requirements:

• 1 to 3 years of experience in e-commerce customer service, client relations, or remote call center support.

• Experience or familiarity with e-commerce systems (Shopify) and customer support ticketing tools (Gorgias, Zendesk, or similar).

• Outstanding written and verbal communication skills with a polished, professional tone.

• Ability to multitask, manage high-volume ticketing queues, and adapt to product/protocol updates.

• Interest or background in aesthetic medicine, dermatology, MedSpa operations, or D2C skincare is a major plus.

• Reliable high-speed internet setup for work-from-home operations.

Benefits:

• Competitive hourly pay ($20 - $24/hr)

• 100% remote working environment

• Employee product allowances and discounts on WiQo skincare

• Paid time off (PTO) and paid company holidays