Customer Support Representative

Join Wisper ISP as a Full-Time Customer Support Representative and get ready to embark on an exciting journey of helping customers navigate their telecommunications needs. This role offers the flexibility of working from home, allowing you to achieve a great work-life balance. As a Customer Support Representative, you will have the opportunity to showcase your problem-solving skills while delivering top-notch service to our valued customers. With an expected pay ranging from $16.50 to $17.50 per hour , you'll be fairly compensated for your dedication and hard work. Don't miss this chance to be part of our team in Joplin, MO.

You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Short Term Disability, Long Term Disability, and College Savings Fund. Apply now and be a part of our customer-centric company culture that values innovation and integrity.

Available schedules (all schedules include rotating weekends):

• Monday-Friday 11:30 AM - 8:00 PM
• Monday-Friday 2:00 PM - 10:30 PM
• Monday-Friday 3:00 PM - 11:30 PM

A little about us

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Day to day as a Customer Support Representative

As a Customer Support Representative at Wisper ISP, you will play a crucial role in providing essential support to our customers. Your responsibilities will include basic troubleshooting of customer's internet connection issues, assisting with billing needs such as processing payments and explaining bills, and ensuring customers have seamless access to online systems like bill payment portals and email accounts. Your problem-solving skills and customer-centric approach will be key in addressing these varied needs efficiently, ultimately contributing to a positive customer experience.

Join our team today and be part of a company culture that values innovation and integrity while making a real impact in the telecommunications industry.

Does this sound like you?

To excel as a Customer Support Representative at Wisper ISP, candidates should possess a minimum of 1 year of customer service experience, allowing them to navigate various customer interactions effectively. Strong communication skills, both written and verbal, are essential for conveying technical information and assisting customers with billing inquiries. The ability to adapt to various software and tools used in troubleshooting internet connectivity and online systems is crucial. As the role requires 3 days in the office and the flexibility to work from home 2 days a week, candidates should demonstrate reliability in meeting attendance expectations and efficiently managing their work schedule. The successful candidate will embrace our customer-focused culture and be proactive in resolving customer issues with a problem-solving mindset.

Knowledge and skills required for the position are:

• 1+ year customer service experience
• Regular and predictable attendance required
• 3 days in office with the flexibility to work from home 2x a week

Are you ready for an exciting opportunity?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

This position requires a pre-employment Background Check and Drug Screen. All employment offers are contingent upon the results of the background check and drug screen.