Customer Support Representative

Job Description:

Cognizant Technology Solutions is seeking a motivated and experienced Customer Support Representative to join our team in Fort Worth, Texas. As a Customer Support Representative, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: - Interact with customers to provide information in response to inquiries about products and services - Handle and resolve customer complaints and issues in a timely and professional manner - Maintain a high level of customer satisfaction and retention - Ensure accurate and timely processing of customer orders and requests - Collaborate with cross-functional teams to address customer needs and concerns - Use problem-solving skills to identify and resolve customer issues - Document customer interactions and transactions in the CRM system - Meet or exceed customer support metrics and goals - Continuously improve customer support processes and procedures

Requirements: - 3 years of experience in a customer support role - Confident and passionate attitude towards customer service - Strong strategic planning and problem-solving skills - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in CRM systems and Microsoft Office suite - High school diploma or equivalent required, Bachelor's degree preferred - Ability to handle a high volume of customer inquiries in a fast-paced environment

Benefits: - Company-provided equipment - Free food/snacks at the office - Disability insurance coverage - Opportunities for career growth and development

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

Deadline to Apply: June 27, 2024

We are looking for a customer support representative who is dedicated to excellence and passionate about providing top-notch customer service. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply today. Join our team and help us deliver exceptional customer support to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.