Customer Support Specialist

Job Description:

We are looking for a driven and dedicated Customer Support Specialist to join our team at Time Warner Cable in Seattle, Washington. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Resolving customer issues in a timely and efficient manner - Providing technical support for products and services - Processing customer orders and payments - Communicating with other departments to ensure customer needs are met - Maintaining accurate records of customer interactions - Providing feedback to management on customer trends and issues

Requirements: - 3 years of experience in customer support or a related field - Strong communication and interpersonal skills - Persuasion skills to effectively communicate with customers - Time management skills to prioritize tasks and meet deadlines - Associate level degree preferred

Benefits: - Travel and spending expenses covered - Company equipment provided - Employee discounts on products and services

Working Environment: At Time Warner Cable, we support our employees in their personal and professional development. We provide opportunities for growth and advancement within the company.

Deadline to Apply: June 20, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.